Returns and Refunds
 
We want you to love your Greensolsa coat or jacket. If something is not quite right, we are happy to help with a return or exchange.
 
1. Return window
 
You have the right to return your order within 14 days of receiving it, without needing to give a reason. To start a return, please contact us at support@greensolsa.com with your order number and the item you would like to return.
 
2. Return conditions
 
To be eligible for a return, your item must meet the following conditions:
 
Unworn and unused, with no signs of wear
In its original condition, with all tags still attached
In its original packaging where possible
 
Items that do not meet these conditions may not be eligible for a refund.
 
3. How to return an item
 
Contact us at support@greensolsa.com to let us know you would like to return your order. We will guide you through the next steps and provide you with the return address. Please pack the item securely to avoid damage during transport.
 
4. Return shipping costs
 
The cost of returning an item is your responsibility, unless the item is faulty, damaged, or was sent to you by mistake. In those cases, we will cover the return shipping cost.
 
5. Refunds
 
Once we receive and inspect your returned item, we will let you know whether your refund is approved. If approved, the refund will be issued to your original payment method within 14 days. Please note that it may take a few extra days for the refund to appear in your account, depending on your bank or payment provider.
 
6. Exchanges
 
If you would like a different size or style, please contact us at support@greensolsa.com. Exchanges are subject to availability, and we will help you find the best solution, whether that is a straightforward exchange or a return followed by a new order.
 
7. Faulty or incorrect items
 
If your item arrives faulty, damaged, or is not what you ordered, please get in touch with us as soon as possible at support@greensolsa.com with a description of the issue and, if possible, a photo. We will resolve this at no extra cost to you, either through a repair, replacement, or full refund.
 
8. Contact us
 
If you have any questions about returns or refunds, we are here to help.
 
Email: support@greensolsa.com
Phone: +31 6 13704802